Privacy Policy

Personal information

We may collect the following personal information:

• Name, email address, phone number, and mailing address
• Date of birth and Social Security Number (for identity verification)
• Government-issued identification documents
• Employment information and income details
• Bank account and payment card information

Financial information

To provide our banking services, we collect:

• Transaction history and account balances
• Credit history and credit scores (with your consent)
• Information about linked external accounts
• Payment and transfer details

Technical information

We automatically collect certain information when you use our services:

• Device information (type, operating system, unique identifiers)
• IP address and location data
• Browser type and settings
• Usage data and interaction with our services
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, maintain, and improve our banking services
• Process transactions and send related information
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about your account and our services
• Send promotional communications (with your consent)
• Analyze usage patterns to improve user experience
• Protect the security of our services and customers

We may share your information with:

Service providers

Third-party companies that help us provide our services, such as payment processors, identity verification services, and cloud hosting providers.

Financial partners

Banks, card networks, and other financial institutions necessary to process your transactions and provide our services.

Legal requirements

We may disclose information when required by law, regulation, legal process, or governmental request, or to protect our rights and safety.

Business transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information.

We implement industry-standard security measures to protect your information:

• 256-bit AES encryption for data at rest and in transit
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Employee training on data protection practices
• SOC 2 Type II certified infrastructure

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security. See how we protect you for the controls available on your account.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information (subject to legal requirements)
• Opt out of marketing communications
• Request data portability
• Withdraw consent for certain processing activities

To exercise these rights, contact us at support@navfedunion.com. We will not discriminate against you for exercising any of them.

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.

For more information, see our Cookie Policy.

We keep your information for as long as your account is open, and afterwards for the period required by federal and state recordkeeping rules — generally five years after the account closes for records tied to identity verification and transactions. We delete or anonymize what we no longer need.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. Your continued use of our services after changes constitutes acceptance of the updated policy.