Report Fraud
We protect your information
Our fraud prevention systems scan accounts for unusual activity and block unauthorized purchases. If you do become a victim, we’ll work with you to restore your information and prevent further damage — free of charge.
Reporting fraud and other security issues
Unauthorized transactions
If a transaction you didn't authorise has posted to your account, you can dispute the charge and report the fraud online.
Incorrect transactions
If you did make the transaction but the amount or merchant looks wrong on your debit or credit card, raise a dispute and we'll investigate.
Lost or stolen cards
Freeze the card in the app immediately, then call us so we can put a hold on the account and get a replacement out to you.
Call 1-800-123-4567
Prepaid cards
Unauthorized transactions on a prepaid card are reported the same way. Freeze it in the app, then contact us with the details.
Call 1-800-123-4567
Other ways to contact us
You can make a fraud claim or dispute unauthorized transactions online, by post or by phone. For anything urgent, call us on 1-800-123-4567.
Report credit card fraud or dispute a transaction
Online
By phone
Call 1-800-123-4567 — our fraud team is available at any hour.
If a suspicious message appears to be from us
Navy Federal will never ask for your personal information by phone or email. Tell us about any message that appears to come from us and include the detail below. For security, don’t include account details in the email itself.
Email
Forward the message to support@navfedunion.com without replying to it, then delete it. Don't open attachments or follow any links it contains.
Phone or text
Note the number it came from and roughly when it arrived, then tell us. Hang up and call us back on the number on your card rather than one the caller gives you.
Social media
Screenshot the profile and message, report the account to the platform, and send us the handle. We never ask for account details over social media.
Want to lock things down first? See how we protect you.