How We Protect You

Download our mobile app

Most of what you’d normally do at a branch or ATM, you can do in the app — any time, anywhere. It also makes switching on the rest of these security features considerably quicker.

Switch on voice verification

No password to remember. Your voice verifies your identity when you call us, and it’s as distinctive as a fingerprint. Setting it up takes one phone call — ring us and we’ll handle the rest.

Set up notifications

Stay across your account by choosing exactly when we alert you — whenever a charge is made, your pay lands, your balance runs low, or you pass a spending limit you’ve set.

In the app

1. 1.Sign in to the app and select More.
2. 2.Choose Security, then Set up notifications.
3. 3.Pick the tab you want: Accounts, Cards or Security. For account or card alerts you'll select the specific account first.
4. 4.Choose push, text or email — then save.

Freeze and unfreeze your card

Misplaced your card, or think someone else has used it? Freeze it in seconds so nobody can spend on it. If you’re freezing because you suspect fraud, call us straight away. Found it again? Unfreeze it just as easily.

To freeze or unfreeze

1. 1.Sign in to the app and select the card you want to freeze.
2. 2.Choose Manage cards, then Freeze card.
3. 3.Slide the toggle across — a frozen icon appears. Slide it back to unfreeze.

Go paperless

Cut the risk of identity theft through post by taking your statements online. Nothing sensitive sitting in a communal hallway, and everything searchable when you need it.

In the app

1. 1.Sign in to the app and tap More.
2. 2.Select Statements.
3. 3.Tap Digital statement delivery and save your preference.